Privacy Policy

At EmDigital Networks LLC, we are committed to protecting the privacy and security of the personal data of users who access and use our online platform. This privacy policy outlines how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We collect information that you voluntarily provide to us when you use our services, including but not limited to your name, contact details, billing information, and any other data necessary to deliver our broadband internet, cloud hosting, cybersecurity, network infrastructure, and IoT integration services. We also collect technical data related to your use of our services and devices, such as IP addresses, device identifiers, and usage logs, to improve service delivery and security.

How We Use Your Information

Your personal data is processed only for legitimate purposes such as:

• Providing and managing the services you request
• Responding to inquiries and customer support needs
• Billing and account management
• Ensuring network security and preventing fraud
• Improving and personalizing our service offerings
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal data based on your consent, the necessity to perform contractual obligations, legitimate interests pursued by EmDigital Networks LLC or third parties, or compliance with legal requirements. Where consent is required, it can be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Data Sharing and Disclosure

Your information may be shared with trusted third-party partners and service providers who assist us in delivering our services, such as billing processors and technical support. We ensure that these partners are bound by confidentiality and data protection obligations. We may also disclose personal data if required by law, regulation, or legal process, or to protect the rights, property, or safety of EmDigital Networks LLC, our users, or others.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it will be securely deleted or anonymized.

Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data, subject to certain conditions
• Object to or restrict processing of your data in certain circumstances
• Request data portability to receive your data in a structured, commonly used format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or misuse. This includes encryption, secure access controls, regular security assessments, and staff training on data protection best practices.

Cookies and Tracking Technologies

Our online platform may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and support the functionality of our services. You can manage your cookie preferences through your browser settings.

International Data Transfers

As a company operating in the UAE and providing internet and technology services, your data may be transferred to and processed in countries outside your own jurisdiction. In such cases, we ensure adequate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without appropriate parental consent. If we become aware of such data being collected, we will take prompt steps to delete it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or services. Any updates will be posted on our online platform with the date of revision indicated.

Contact Information

For any questions, concerns, or requests related to your personal data or this privacy policy, you can contact our Data Protection Officer by mail at the following address:

We appreciate your trust in using our services and are dedicated to maintaining your privacy and data security.